【飯店入住英文】訂房/辦理入住英文怎麼說？5個住飯店英文情境題

• You: Hello, I have a reservation for tonight. 你好，我有今晚的訂房。
• Agent: Good evening! May I have your surname, please? 晚上好，請問您的訂房大名？
• You: My surname is Johnson. 我的名字是Johnson。
• Agent: Just a moment, let me check for your reservation. Yes, I found your booking. Could you provide an ID or passport, please? 請稍等，我查詢一下訂房紀錄。是的，我找到您的預定了，請問能提供身分證件或護照嗎？
• You: Sure, here is my passport. 好的，這是我的護照。
• Agent: Thank you. And how many nights will you be staying with us? 謝謝，請問這次預計要住幾晚？
• You: I'll be staying for two nights. 我預計要住兩晚。
• Agent: Alright. Here is your room key, located on the fifth floor. Breakfast is served from 7 am to 10 am. If you need any assistance or information, feel free to ask our concierge. 好的，這是您的房卡，房間位在五樓。早餐時間是早上七點到十點，如果您有需要任何幫助，歡迎隨時向櫃檯詢問。

假如你不清楚怎麼找上述這些飯店設施，或者想了解設施的開放時間，可以運用以下飯店櫃檯英文會話詢問：

• You: Excuse me, could you tell me where the swimming pool is? 不好意思，請問游泳池在哪裡？
• Agent: The swimming pool is located on the ground floor, just past the fitness center. It's open from 6 am to 10 pm. 游泳池位在一樓，穿過健身房就可以看到，開放時間是早上6點到晚上10點。
• You: Thank you. How about the bar? Where can I find it and what are the opening hours? 謝謝，那酒吧的位置和開放時間呢？
• Agent: The bar is on the rooftop, on the sixth floor. It opens from 5 pm to midnight. 酒吧在飯店頂樓，也就是六樓，開放時間是下午5點到午夜。

想要叫客房服務請他們送來上述這些物品，你可以這樣問：

• Excuse me, could I please have some extra towels? 不好意思，請問我可以再要一些毛巾嗎？
• I need a toothbrush and toothpaste, do you have any available? 我需要一支牙刷和牙膏，請問能提供嗎？

情境1：更改住房人數

• Agent: Good morning! How can I assist you today? 早安，請問我可以幫助您什麼？
• You: Good morning! I have a reservation for two people, but we need to add one more guest to the room. 早安，我預定了雙人房，但是我們需要再加一位房客。
• Agent: Of course. May I have the name on the reservation and the additional guest's name, please? 好的，請問能提供預定姓名和額外顧客的名字嗎？
• You: The reservation is under the name "Smith," and the additional guest is "Emily". 訂房大名是Smith，額外入住旅客的名字是Emily。
• Agent: Thank you for the information. I've updated the reservation to accommodate three guests. Your room will be prepared accordingly. 感謝您提供資訊，我已經更新預定資料，並為您準備能容納三人的房間。

情境2：提前辦理入住

• Agent: Good afternoon! How can I assist you today? 午安，請問我可以幫助您什麼？
• You: Good afternoon! I have a reservation for tomorrow, but I'd like to check in earlier if possible. 午安！我有預訂明天的房間，但如果可以的話，我想提前辦理入住。
• Agent: Certainly, let me check our room availability for an early check-in. Could I have your name and reservation details, please? 好的，我查詢一下是否有可以提前入住的房間，請問您的預定大名是？
• You: The reservation is under "Kevin." 預定名字是Kevin。
• Agent: Thank you. After checking, we have a vacant room available for an early check-in. You can check-in one hour earlier. 謝謝您，經查詢我們有可以提前入住的空房，可以提前一個小時入住。

• Agent: Good morning! How was your stay with us? 早安，您在我們這裡住得還滿意嗎？
• You: Good morning! It was great, thank you. I'd like to check out now, please. 早安，非常愉快，謝謝，我現在要辦理退房手續。
• Agent: Of course, could I have your room number, please? 好的，請問您的房間號碼是？
• You: I stayed in room 503. 我住在503號房。
• Agent: Thank you. Did you use any items from the minibar or require any additional services during your stay? 謝謝，請問您在入住期間有使用冰箱內的食物或額外服務嗎？
• You: No. 沒有
• Agent: Great. Your bill is all settled, and here is your receipt. We hope to see you again soon. Have a safe journey! 好的，您的帳單已結清，這是您的收據。希望很快能再見到您，祝您旅途平安！